SHIPPING & DELIVERY

Made-to-order means that your purchased garment is not manufactured until we receive an order, and can often require some time to manufacture. Please allow 1-2 weeks to make and process your product.

Please ensure that your shipping details are correct before finalising your order at checkout. We are unable to refund you order if the shipping address provided is incorrect.

You will receive a confirmation from us to the email that you entered at checkout. If you did not receive this email, please double check your junk folder, otherwise send us an email and we can manually confirm your order with you.

TRANSIT TIMES

Once your order has been dispatched from Keya Arur:

⟡ AusPost Express: 2-5 business days
⟡ AusPost Standard: 10-14 business days 

Estimates for international orders with DHL, once your order has been dispatched from Keya Arur:

⟡ DHL Express: 5-10 business days (depending on country/location)

 

CUSTOMS IMPORT DUTY & TAXES

International shipments may be subject to import taxes, duties and custom fees. These are not included in the item price or shipping, and are the responsibility of the customer.

Please check your country's customs and rules to determine any extra fees. 

 

ANY FURTHER ISSUES OR ENQUIRIES 

If you have any questions regarding shipping, taxes or delivery times please get in touch with us at info@keyaarur.com.au!